Support

StandCoach · macOS 14+ · menu-bar app

Need a hand, hit a bug, or have an idea? Here's how to get help — plus quick fixes for the things people ask about most.

CONTACT

elad.gelman@gmail.com

To help us help you fast, include your macOS version and a short description of what happened (and what you expected). Screenshots welcome.

Quick fixes

I'm not getting stand prompts

StandCoach only coaches when you're at your desk — make sure your external display is connected. No external display means presence can't be detected.
Check notifications are allowed: System Settings → Notifications → StandCoach.
Make sure “Pause for today” isn't switched on in Settings. It silences everything until tomorrow.

My standing time isn't adding up

Standing minutes only count while you're actually at the desk — with the display connected and the Mac awake and unlocked. Time is never credited across sleep, lock, or being idle.
Walking away (or ~10 minutes idle) pauses accrual; it resumes cleanly when you're back.

My standing desk won't pair

Turn on the optional “Standing desk” setting first — desk control is off by default.
StandCoach supports Jiecang-based desks over Bluetooth — Uplift, Desky, Jarvis and similar.
Uplift desks need the Uplift Connect BLE adapter.
Only one Bluetooth link works at a time — quit the desk's phone app so it doesn't hold the connection.

My week isn't advancing

Weeks are earned, not scheduled: a day qualifies when you stand for three of that week's stand sessions (3× the week's stand minutes), and you need 3 qualifying days within the current 7-day window to advance — otherwise the same week repeats. Progress never moves backward.
Want to start over? Reset Week returns you to week 1 and keeps your standing history.

Trial & purchase

Every feature is free for 30 days — no account, no sign-up. After that, coaching locks until you buy the one-time StandCoach Pro unlock ($12.99, no subscription). Your standing history stays visible either way.
Reinstalled or on a new Mac? Use Restore Purchase in the app — the unlock is tied to your Apple Account, so you never pay twice.

Requirements

macOS 14 (Sonoma) or later. StandCoach lives only in the menu bar — there's no Dock window.
An external display enables at-desk detection.
A Bluetooth standing desk (Jiecang-based) is optional, for desk control.

Your data & privacy

Everything works offline and stays on your Mac; analytics is opt-in and off by default. See the Privacy Policy for the details, and the Terms of Use for the legal bits.