← StandCoach

Support

StandCoach · macOS 14+ · menu-bar app

Need a hand, hit a bug, or have an idea? Here's how to get help — plus quick fixes for the things people ask about most.

Quick fixes

I'm not getting stand prompts

• StandCoach only coaches when you're at your desk — make sure your external display is connected. No external display means presence can't be detected.
• Check notifications are allowed: System Settings → Notifications → StandCoach.
• Make sure you didn't tap “Pause for today.” It silences everything until tomorrow.

My standing time isn't adding up

• Standing minutes only count while you're actually at the desk — with the display connected and the Mac awake and unlocked. Time is never credited across sleep, lock, or being idle.
• Walking away (or ~10 minutes idle) pauses accrual; it resumes cleanly when you're back.

My standing desk won't pair

• Turn on the optional “Standing desk” setting first — desk control is off by default.
• StandCoach supports Jiecang-based desks over Bluetooth — Uplift, Desky, Jarvis and similar.
• Uplift desks need the Uplift Connect BLE adapter.
• Only one Bluetooth link works at a time — quit the desk's phone app so it doesn't hold the connection.

My week isn't advancing

• Weeks are earned, not scheduled: a day qualifies when you hit roughly 3× the week's stand-minute goal, and you need 4 qualifying days within a 7-day window to advance — otherwise the week repeats.
• Want to start over? Reset Week returns you to week 1 and keeps your standing history.

Requirements

• macOS 14 (Sonoma) or later. StandCoach lives only in the menu bar — there's no Dock window.
• An external display enables at-desk detection.
• A Bluetooth standing desk (Jiecang-based) is optional, for desk control.

Your data & privacy

Everything works offline and stays on your Mac; analytics is opt-in and off by default. See the Privacy Policy for the details, and the Terms of Use for the legal bits.